Open & closing dates
Sat, 23 Feb 2019 to Fri, 15 Mar 2019 23:59:00
$73,963 to $123,272 (per year)Appointment type
FT Salary W BN
Oversees the Fairfax Connector's contractor performance and compliance with RFP requirements. Develops and reports on trends in operational performance using KPI's and ensures a high level of data integrity. Develops, interprets, and maintains operational performance reports and data and makes recommendations for performance improvement. Identifies, evaluates and recommends continuous improvement opportunities in key business areas. Oversees quality assurance efforts and processes to include customer service programs. Facilitates, organizes, and documents meetings and establishes action plans with various work groups to maintain focus on performance improvement.