9-1-1 Failure Explained

Friday’s fierce thunderstorm not only knocked out power to hundreds of thousands of homes, it also left Fairfax County residents without emergency 9-1-1 service. At one point, public safety officials were advising residents who needed help to go to their nearest police or fire station — hardly an encouraging situation.

In this video, Steve Souder, director of the county’s Department of Public Safety Communications, discusses the telecommunications outages that affected the 9-1-1 Call Center after the recent storm.

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Truman Lewis
A former reporter and bureau chief, Truman Lewis has covered presidential campaigns, state politics and stories ranging from organized crime to environmental and consumer protection.