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9-1-1 Failure Explained

July 3, 2012 7:08 pmBy: Fairfax News

Friday’s fierce thunderstorm not only knocked out power to hundreds of thousands of homes, it also left Fairfax County residents without emergency 9-1-1 service. At one point, public safety officials were advising residents who needed help to go to their nearest police or fire station — hardly an encouraging situation.

In this video, Steve Souder, director of the county’s Department of Public Safety Communications, discusses the telecommunications outages that affected the 9-1-1 Call Center after the recent storm.

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